Problems with the Original System
The original systems for ingesting, storing, and displaying digital imagery at Shoreline Historical Museum evolved organically over many years, and without adequate planning or budget. This is a typical situation for many small non-profit museums, but it was a pressing problem for the SHM, since so much of their collection was in the form of historical photographs.
The related processes of document intake, scanning, and meta-data collection were mixed between three separate computer systems, together with a hard-copy intake master catalog. Because of this situation, activities that normally would proceed quickly became very time consuming and error prone. For example, the metadata (information about each photograph) was on a stand-alone system with no graphics capability. That meant that volunteers had to enter metadata for a photograph without the benefit of seeing a digital image on the screen at the same time. Instead the operator must rely on information that was entered in the hand-written master catalog, where it might have been logged by a person not familiar with the photograph or the historical significance. There was no method for checking or updating the metadata in this standalone system without retrieving the physical document from storage, an activity which would have been extremely time consuming.
There was a separate machine for storing and displaying images to both museum staff and the public, and that machine was not connected to the system containing the metadata for the images or to the master catalog. When a researcher arrived at the museum, they first sat at the metadata computer and searched for photos using a spreadsheet system, and without being able to view the photos.
Photo numbers (which were sometimes duplicate or inaccurate) were then written down and taken over to the computer containing the digital images, and then these had to be searched for manually using the Windows OS. Usually, a SHM staff member accompanied the researcher because it was possible for a user to inadvertently overwrite or delete photos on the computer.
In short, the system for storing, maintaining, and making historical photos available to the public at SHM was very much in need of a redesign and an update.